Refund policy
7-Day Replacement Policy
If your item arrives faulty, damaged, or is not what was described on our website, you have 7 days from the date of delivery to tell us. We will replace it, and the return costs you nothing.
Check before you pay
All VIPRIC orders are cash on delivery. You may open the parcel and inspect the item in front of the courier before paying. If it is damaged, incorrect, or not what you ordered, refuse the delivery and pay nothing. This is the fastest option for everyone.
How to request a replacement
- Message us on WhatsApp at 03175884335 within 7 days of delivery.
- Send your order number and a photo or short video showing the fault.
- We confirm the replacement and arrange collection of the original item.
- Your replacement is dispatched. You pay nothing for the return or the redelivery.
What is covered
- Items that arrive damaged or broken
- Items that do not power on or do not work as described
- Wrong item or wrong colour delivered
- Missing parts or accessories listed on the product page
What is not covered
- Damage caused after delivery, including misuse, drops, water damage, or use on incorrect voltage
- Normal wear from use
- Requests made more than 7 days after delivery
- Slight differences in colour, packaging, or markings from product photographs. Our product images are representative; the unit you receive is functionally identical but may differ slightly in appearance.
Refunds
Because all orders are cash on delivery, no money changes hands until the item is in your possession. Our standard remedy is replacement rather than refund. If a replacement is unavailable, we refund the amount you paid in cash, arranged directly with you.
Questions
Phone or WhatsApp 0310 9840672, or email vipric25@gmail.com. We reply every day.